Our Services

Explore all business and technology services offered by OM INFOTEL LTD.

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📞
Voice Infrastructure

VoIP Solutions

SIP trunking, origination, termination, DID support, and quality-focused enterprise VoIP.

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📩
Messaging Automation

SMS Solutions

OTP, alerts, transactional messaging, promotional SMS, and API-based SMS workflows.

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⚙️
Custom Software Systems

Software Development

Dashboards, portals, admin panels, internal tools, and custom business applications.

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💻
Premium Web Presence

Web Development

Corporate websites, landing pages, business portals, and premium digital presence.

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🎟️
Support Management

Ticketing System

Issue tracking, support tickets, escalation workflows, and customer service visibility.

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🕒
Operational Continuity

24×7 Support

Round-the-clock technical support for communication and business-critical systems.

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🎧
Outbound Campaign Systems

Dialer Solutions

VICIdial setup, campaign flow, lead handling, agent panels, and dialer optimization.

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🔗
Connected Workflows

API Integration

API connections across CRM, websites, telecom, ticketing, and automation tools.

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📊
Customer Workflow Visibility

CRM Integration

Lead handling, customer sync, follow-up visibility, and reporting structure.

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🤖
Automated Interaction Layer

Chatbot Solutions

Support bots, lead bots, website chatbot flows, and customer automation systems.

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💬
Business Messaging Channel

WhatsApp Integration

WhatsApp workflows for support, follow-up, alerts, chatbot flows, and engagement.

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📈
Growth Support

Digital Marketing

Lead generation, campaign support, digital presence improvement, and conversion planning.

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🛡️
Network & Service Oversight

NOC Monitoring

24×7 monitoring, SIP analysis, route checks, health visibility, and incident awareness.

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DM